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Personal Banking | First Abu Dhabi Bank - UAE

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Help and Support

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Fraud and Security

Help & Support

Fraud & Security

ATTENTION

  • OneShare plc is aware that the name of, and certain regulatory information related to, OneShare plc is being used by an unauthorised website with the intention of soliciting investments.

    The unauthorised website is: https://oneshareplc.com/

    OneShare plc have no association with the website and have not in any way entered into any agreement that allows the use of the OneShare plc’s name or regulatory information for any purpose whatsoever. In particular, there are no arrangements under which investments in OneShare plc can be made through the unauthorised website. OneShare plc has notified the appropriate law enforcement and regulatory authorities of the unauthorised activity and we encourage all persons who may have registered information with the unauthorised website to contact the Central Bank of Ireland or your local financial services regulator immediately.

    For any further information please contact fundmanagement@bankfab.com.

    • OR

‘FAB is an Ambassador of the International Fraud Awareness week, hosted by the Association of Certified Fraud Examiners.

At FAB, protecting our customers from fraud is a key priority and we take pride in our stellar record of doing so. We are always working to keep you safe by adopting global best practices in all we do. Rest assured that as our digital channels become more prevalent, they are matched in levels of security.

Always remember

  • Scammers have now started creating fake websites which impersonate legitimate restaurants. Be vigilant when ordering food online.
    • OR
  • People have reported receiving SMS or emails impersonating reputable organizations with a link to make a payment first to get your order. This is a scam!
    • OR
  • Never give your card, account or OTP details to anyone who contacts you. Check with the source directly & verify these calls or messages. Be vigilant, be safe.
    • OR
  • Never reveal sensitive business or personal information on social media platforms. It can be used by fraudsters to gain knowledge about you. Be vigilant, be safe.
    • OR

Beware of advance fee scams!

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Contact Centre

If you suspect fraudulent activity on your FAB account call our Contact Centre

600525500
+971(2)6811511
atyourservice@bankfab.com

#StaySecure with FAB and keep fraudsters locked out

Do not click on any link asking to pay a delivery fee related to a courier pending to be delivered. Be vigilant when clicking on food offers or websites.

Do not click on any link asking you to pay a nominal fee in order to receive your pending package, reverify any information with the source directly. Be vigilant when you click on food offers or related websites, if it is too good to be true then it probably it is a scam.

Fraudsters are targeting banking customers as COVID-19 news spreads. FAB will never ask you about private information such as personal or bank account details.

Be wary of any communication that tries to make you act on your emotional impulses. Don’t let fear of COVID-19 control you.

In this time of COVID-19 fraudsters, make sure the anti-malware and anti-virus software on your computer is up to date.

Scammers take advantage of fears surrounding the Coronavirus. They set up websites to sell bogus products and use fake communications to take your money.

Only use trusted sources, such as official websites, for up-to-date, fact-based information about COVID-19.

Together against fraud

At FAB, sophisticated near real-time monitoring technology can recognise suspicious transactions, backed by a dedicated team, who can take quick action as and when required.

If you believe that you are a victim to fraud, please contact our call centre or report your case to the UAE Banks Federation.

Report fraud

TALK TO US

You can contact us with the contact below

We are currently experiencing higher call volumes than usual. We encourage you to use the FAB Mobile application and check our Frequently Asked Questions (FAQs) page.

View our Branches & ATMs
For customer calling from UAE Ratibi Service from UAE
600 52 5500 600 52 2298

For customer calling from outside UAE Ratibi Service from outside UAE
+971 2 681 1511 +971 2 499 6279