Introduction

First Abu Dhabi Bank and its affiliates (“FAB”) are committed to providing the highest level of privacy and security regarding collection and use of their customers’ personal information by the FAB websites. This policy describes how we may collect, use and disclose your personal information including when contacting us or using nbad.com and our related websites (“FAB Websites”).

Personal information comprises all the details FAB holds or collects directly or indirectly (including via cookies or other similar tools) about you, your transactions, financial information, interactions or dealings with FAB, including information received from third parties and information collected through use of our websites and our electronic banking services.

Use of the FAB Websites is subject to our Terms of Use and any products and services supplied are subject to our Terms and Conditions.

If you have any questions regarding this privacy policy or the security of your personal information, please contact us on AskSecurity@nbad.com.

Purposes for which FAB may handle your personal information include the following:

1. Processing applications for products and services, effecting payments, transactions and completing instructions or requests.
2. Providing products and services (including electronic banking services).
3. Assessing customer suitability for products and services.
4. Credit assessments, including conducting credit checks and setting credit limits.
5. Establishment, continuation and management of banking relationships and accounts.
6. Conducting market research and surveys with the aim of improving our products and services.
7. For marketing purposes and promotions (where consent has been given)
8. For the prevention, detection, investigation and prosecution of crime (including without limitation, money laundering, terrorism, fraud and other financial crime) in any jurisdiction, identity verification, government sanctions screening and due diligence checks.
9. To comply with local or foreign law, regulations, voluntary codes, directives, judgements or court orders, agreements between any member of the FAB group and any authority, regulator or enforcement agency policies, reporting requirements under financial transaction legislation and demands or requests of any authority, regulator, enforcement agency or exchange body.
10. To seek professional advice, including in connection with any legal proceedings (including any prospective legal proceedings) for obtaining legal advice or establishing, exercising or defending legal rights.
11. Surveillance of premises and ATMs.

We allow third party service providers to process personal information where this is needed in connection with a service they provide FAB. These arrangements may involve your personal information being located in various countries around the world including the United Arab Emirates where FAB has its head office.

You should be aware that different privacy laws may apply in these countries from any laws that may apply in the country where you are located. FAB will always strive to adopt the highest standards of privacy protection wherever your personal information is located. Our privacy policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.

To the extent permitted by law, FAB may record and monitor your communications with us to ensure compliance with our legal and regulatory obligations and our internal policies. This may include the recording of telephone conversations.

Subject to applicable law, regulations and/or banking industry guidelines, you may have the right to request a copy of the personal information processed in relation to you. FAB may be allowed, by law, to charge a fee for providing you with a copy of your personal information.

To request a copy of your personal information, please contact us on AskSecurity@nbad.com.

The security of your personal information is important to us and FAB has invested significant resources to protect the safekeeping and confidentiality of your personal information. When using external service providers, we require that they adhere to the same standards as FAB. Personal information may be transferred or stored at a location outside of your country of residence. Regardless of where personal information is transferred or stored, we take all steps reasonably necessary to ensure that personal information is kept secure.

The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorized third parties. Information passing over the Internet may be transmitted internationally (even when the sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than your country of residence. We do not accept responsibility or liability for the confidentiality, security or integrity of your personal information in connection with its transmission over the Internet.

FAB operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about FAB so that we can improve our services.

FAB is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.