As we introduce new and more convenient ways for you to do your banking, we’re also stepping up our digital security so that you continue to bank with full confidence. That’s why we’ve launched a state-of-the-art authentication on FAB Mobile and Online Banking that lets us know it’s YOU that’s accessing your account and no one else.
Get used to a new way of feeling secure.
Say goodbye to traditional ways of authorising transactions through SMS/Email OTP. Get set for a digital-first intelligent authentication.
Got Questions?Let's answer some of your frequently asked ones.
Why has FAB Mobile introduced this new digital authentication?
As digital transactions are increasing worldwide, so too are the threats from cyberattacks, fraudsters and hackers. By using the world’s most advanced and intelligent authentication, which uses multiple levels of identification, we’re making sure we keep your money and your digital identity secure.
I’m already registered on FAB Mobile, do I need to register again?
If you’ve registered with your Emirates ID, done a video selfie and set your swipe ONCE, you don’t need to do it again.
What if I’m not mobile registered or don’t have the FAB Mobile app?
If you’re don’t have FAB Mobile or are not registered for mobile banking, we will enable SMS/Email OTP to your registered mobile and email, to allow you to complete your transactions. But we strongly recommend you download our app for safe and secure transactions through the new authentication.
What happens to all my data on the app – e-statements, transfer beneficiaries, Rewards, standing instructions etc.?
All your account information will remain unchanged. You will now be able to do all your transactions even more seamlessly and securely using our new authentication.
Why do I need to download the mobile app when I do my transactions through Online Banking?
We’ve eliminated the need for SMS and email OTP, which are susceptible to fraud and scams. Our new app-based authorisation puts you firmly in control of your online transactions. When you initiate an online transaction, you will receive an immediate notification on your FAB Mobile app. Tap the notification to approve the online transaction.
If you’re don’t have FAB Mobile or are not registered for mobile banking, we will enable SMS/Email OTP to your registered mobile and email, to allow you to complete your transactions. But we strongly recommend you download our app for safe and secure transactions through the new authentication.
Do I need to turn on notifications on my app?
Yes, you will need to turn on notifications for FAB Mobile. This will not only allow you to authorise your online banking transactions, but will also ensure you receive important account related information, alerts, reminders and customised offers./p>
What is the liveness check? Why do I need to do it?
A liveness check is a highly specialised security feature that captures your biometric details accurately through a video selfie. This means no fraudster can use a photo, video or mask to deceive or bypass facial recognition systems and gain unauthorised access to your accounts or data. You only need to do this ONCE when you register on FAB Mobile for the first time.
To ensure your video selfie is registered effectively, you will be prompted on the screen. But here are certain guidelines to follow:
1- Center your face and look straight ahead
2- Maintain a neutral expression, no smiling
3- Ensure even lighting, no glare or extreme lighting
I’ve already registered with my Emirates ID and video selfie, so why do I still get an OTP when I do online shopping transactions?
Online shopping transactions will continue to use OTP for now. But we will let you know as soon as that changes.
TALK TO US
You can contact us with the contact below
We are currently experiencing higher call volumes than usual. We encourage you to use the FAB Mobile application and check our Frequently Asked Questions (FAQs) page.
View our Branches & ATMs| For customer calling from UAE | Ratibi Service from UAE | ||
|---|---|---|---|
 |
600 52 5500 | |
600 52 2298 |
| For customer calling from outside UAE | Ratibi Service from outside UAE | ||
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+971 2 681 1511 | |
+971 2 499 6279 |